Ordering & Payment
Last updated 29 June 2026
All orders are placed securely through our website. Once you’ve chosen your items, simply add them to your basket and head to checkout.
Payments are processed securely through Squarespace, with fulfilment handled by our Third party Print on Demand Supplier. We accept major debit and credit cards, along with any additional payment methods shown at checkout.
As our products are made to order, payment is taken at the time of purchase so your item can begin production. Please double-check your size, colour, delivery details and order information before completing checkout.
Once your order has been placed, you’ll receive an order confirmation email. You’ll also receive updates when your item is ready and on its way.
Thank you for supporting an independent fashion brand.
Help with your order
here at DeadDivine were committed to making your order journey as simple as possible, Any issues don’t hesitate to contact us directly & we will try to fulfil our promise to be efficient & customer focused. Any Order issues will be met with 100% transparency and we will make sure to meet your expectations.
Returns & Refunds
Last updated: 7 October 2026
We hope you love what you've summoned from DeadDivine. If something isn't right, we'll help you sort it.
As many DeadDivine products are produced on demand, please contact us before returning any item. Do not send products directly to our production or fulfilment partners unless we specifically instruct you to do so.
Contact us at shop@deaddivine.com and include your order number.
CHANGED YOUR MIND?
If you're a UK consumer, you generally have the right to cancel an eligible online purchase within 14 days of receiving your order.
To exercise your right to cancel, contact shop@deaddivine.com within this period and clearly tell us that you wish to cancel your purchase.
After notifying us, you generally have a further 14 days to return the eligible goods.
We'll provide you with return instructions and the appropriate return address.
Unless the product is faulty, damaged, incorrect or otherwise not as described, you will normally be responsible for the cost of returning an unwanted item where permitted by law and communicated before purchase.
RETURN CONDITION
For change-of-mind returns, products should be unworn, unwashed and in their original condition, other than handling reasonably necessary to inspect the item or try it on as you would in a shop.
Please take care when trying on clothing.
Where handling beyond what is reasonably necessary has reduced the value of an item, we may make an appropriate deduction from the refund where permitted by law.
WRONG SIZE
Please check the size guide provided on the product page carefully before ordering.
If you order a size and subsequently decide that another size would be more suitable, this will normally be treated as a change-of-mind return rather than a manufacturing fault.
Contact shop@deaddivine.com before returning the item and we'll explain the available options.
Because DeadDivine products may be produced on demand, we cannot guarantee that direct exchanges will always be available. In some cases, you may need to return the original item for a refund and place a new order in the preferred size.
DAMAGED, DEFECTIVE OR MISPRINTED ITEMS
If your DeadDivine order arrives damaged, defective, misprinted or incorrectly produced, please contact us as soon as possible.
Where possible, we ask that you report visible production or delivery problems within 7 days of receiving your order. This helps us investigate the issue promptly with our fulfilment partner.
Please email shop@deaddivine.com with:
Your order number
A brief description of the problem
Clear photographs showing the issue
Photographs of the packaging where relevant
Please do not return a faulty item before contacting us.
We will review the problem and, where appropriate, work with our fulfilment partner to arrange a suitable resolution.
Reporting an issue outside the suggested seven-day period does not remove any statutory rights you may have.
WRONG ITEM RECEIVED
If we've sent you a different product, size, colour or design from the one shown on your order confirmation, contact shop@deaddivine.com.
Please include your order number and photographs of the item received.
We'll investigate and arrange an appropriate resolution.
REFUNDS
Where you're entitled to a refund, it will normally be returned to your original payment method.
For qualifying UK cancellations, refunds will be processed in accordance with applicable consumer law.
Where you've cancelled your entire eligible order, this may include the original standard delivery charge where required by law. If you selected a more expensive delivery method, we are not required to refund the additional amount above our standard delivery option.
PERSONALISED PRODUCTS
Products made to your individual specifications or clearly personalised for you may be exempt from the normal change-of-mind cancellation right where applicable law permits.
Important: An item being produced only after an order is placed does not necessarily mean that it is legally considered personalised.
Any applicable return restriction will therefore be stated clearly before you purchase.
This does not affect your rights if a product is faulty, damaged, incorrectly produced or not as described.
INCORRECT ADDRESS
Please check your shipping address carefully before placing your order.
If you notice an error, contact shop@deaddivine.com immediately.
Because our products can enter production quickly, we cannot guarantee that an address can be changed once fulfilment has begun or the parcel has been dispatched.
Additional delivery costs resulting from incorrect or incomplete information supplied when ordering may be the customer's responsibility where permitted by law.
LOST ORDERS
If your order hasn't arrived or tracking indicates that there may be a delivery problem, contact shop@deaddivine.com as soon as possible.
We'll investigate the shipment with our fulfilment and delivery partners.
PLEASE CONTACT US BEFORE
RETURNING ANYTHING
Because DeadDivine uses external production and fulfilment facilities, there is no universal return address for every order.
Do not send a return to the address shown on your parcel or directly to our manufacturer unless we've instructed you to do so.
Contact:
We'll provide the correct next steps for your particular order.
Mortal error happens. We'll help you sort it. ♱