FAQs
FREQUENTLY ASKED QUESTIONS
Divine answers to your burning questions.
Got questions, angel? We've got answers.
Whether you're wondering where your order is, how our clothing fits, or what happens if something goes wrong, we've gathered everything you need to know before joining the chaos.
Can't find what you're looking for? Summon us at shop@deaddivine.com.
ORDERS & PAYMENTS
How do I place an order?
Found something that speaks to your divine (or devilish) side? Simply select your preferred product, choose your size and colour, add it to your basket and head to checkout. Once your order has been placed successfully, you'll receive a confirmation email containing your order details.
What payment methods do you accept?
We accept secure payments through Squarespace Payments and PayPal. Depending on your location and eligibility, you can pay using major credit and debit cards, Apple Pay, Google Pay, Klarna and PayPal. Available payment methods will be displayed at checkout.
Can I change or cancel my order?
Made a mistake? Don't panic, angel! Contact us at shop@deaddivine.com as soon as possible with your order number and the changes you'd like to make. Because many of our products are made to order, production can begin shortly after your purchase. Once production has started, we may not be able to make changes or stop the manufacturing process. This does not affect your statutory consumer cancellation rights. Please see our Returns & Refunds Policy for more information.
I haven't received my order confirmation. What should I do?
First, check your spam or junk folder. Sometimes even angels get lost in the system. If you still can't find your confirmation email, contact shop@deaddivine.com with your name and the email address used at checkout.
We'll help you track it down.
SHIPPING & DELIVERY
Where do you ship?
DeadDivine aims to bring a little divine chaos to wardrobes around the world. Available shipping destinations and delivery options are shown at checkout. If your country isn't available, we're unfortunately unable to accept an order for that destination at this time.
How long will my order take to arrive?
Many DeadDivine products are made to order, meaning they're produced especially for you after your purchase.
Your order may go through two stages:
Production: Your items are printed, prepared and quality-checked.
Shipping: Your finished items are dispatched and make their way to you.
Production and delivery times vary depending on the product, destination and shipping method. Please refer to our Shipping Policy and the information provided at checkout for current estimates.
How much does shipping cost?
Shipping costs depend on your order, delivery destination and available shipping method. Your shipping total will be calculated and displayed at checkout before you complete your purchase. No unexpected surprises from us, angel.
Will I receive tracking information?
Where tracking is available, you'll receive shipping information by email once your order has been dispatched. Tracking updates may take a little time to appear after your parcel has been handed over to the delivery carrier.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, import taxes or handling charges depending on your country's regulations. Where these charges aren't collected at checkout, you may be responsible for paying them when your parcel arrives. We recommend checking your local customs requirements before ordering.
My order hasn't arrived. What should I do?
If your order is taking longer than expected, check any tracking information provided and allow for possible carrier delays. If your parcel appears lost, has been marked as delivered but hasn't arrived, or is significantly delayed, contact shop@deaddivine.com with your order number. We'll investigate and help resolve the issue.
RETURNS & REFUNDS
Can I return an item if I change my mind?
Yes, eligible UK online purchases generally come with a 14-day statutory cancellation period beginning the day after you receive your goods. After notifying us that you wish to cancel, you generally have another 14 days to return eligible items. Certain legal exceptions may apply, such as genuinely personalised products. Please contact us before sending anything back so we can provide the correct return instructions.
For full details, visit our Returns & Refunds Policy.
What if my item arrives damaged, faulty or incorrect?
Oh hell no. That's not the kind of chaos we want!
If something isn't right with your order, contact us at shop@deaddivine.com with:
Your order number.
A description of the issue.
Clear photographs showing the problem, where possible.
We recommend contacting us as soon as you notice an issue so we can investigate quickly.
We'll work to provide an appropriate solution in accordance with your consumer rights.
Can I exchange an item for another size?
We don't currently offer a standard direct-exchange service. If you've ordered the wrong size, please contact us to discuss your options. Where you have a statutory right to cancel, you can return an eligible item in accordance with our Returns & Refunds Policy and place a new order for your preferred size.
How long does a refund take?
Once a refund has been approved and processed, the time it takes to appear in your account depends on your original payment method and payment provider. Refunds are normally returned to the original payment method. Where statutory cancellation rights apply, refunds will be handled within the timeframes required by law.
PRODUCTS & SIZING
How do I know which size to order?
We want you looking divine, not fighting with your wardrobe. Please check the size guide provided on the product page before ordering. Sizing and fit can vary between products, particularly oversized, fitted and washed garments. For the best fit, we recommend comparing the measurements with an item of clothing you already own. Additionally DeadDivine will usually describe the size the model is wearing in the picture for additional assistance.
Will my clothing look exactly like the product photos?
We do our best to make sure our product photographs and mockups accurately represent the finished items. However, slight variations in colour, placement and finish can occur due to screen settings, lighting and manufacturing processes. Some products feature intentionally distressed, vintage-washed or faded finishes, which may vary slightly from garment to garment.
That's part of their individual character.
How should I care for my DeadDivine clothing?
Specific care instructions may vary depending on the garment and printing method. Always follow the care label included with your item. As a general guide, washing printed garments inside out, using a gentle cycle and avoiding excessive heat may help preserve their appearance.
Will sold-out products come back?
Possibly!
Some designs may return, while others may be limited releases or discontinued. Follow us on social media or join our mailing list to hear about restocks, returning favourites and new drops.
ABOUT DEADDIVINE
What is DeadDivine?
DeadDivine is an independent alternative clothing and streetwear brand where angelic meets the macabre. We're all about embracing individuality, challenging expectations and creating clothing for people who refuse to fit into one box. From heavenly aesthetics to devilish attitudes, our designs celebrate every side of who you are.
No labels. No rules. Just divine chaos.
Is DeadDivine an independent brand?
Absolutely!
DeadDivine is an independently owned and operated clothing brand, built from a love of illustration, alternative fashion and creative expression. Behind the scenes is one angel with a dream, creating designs that are bold, expressive and unapologetically different. Every order supports the growth of an independent creative business, and that means the world.
Are your designs created using AI?
Absolutely not.
DeadDivine is proudly committed to original, human-created artwork. Our original illustrations and graphics are developed through human creativity, artistic skill and imagination, not generative AI. We believe art should have a human story behind it.
What does print-on-demand mean?
Many of our products are produced using a print-on-demand process. Instead of manufacturing large quantities of clothing in advance, products are made after customers place their orders. We work with a production partner to manufacture and fulfil these items. This approach helps us avoid unnecessary unsold stock and allows us to introduce new designs without large-scale upfront production. However, print-on-demand production still uses materials, energy and shipping resources, so we don't claim that it is completely waste-free.
What are Ascension, Purgatory and Descension?
They're the three sides of the DeadDivine universe.
Ascension - For the angels. Heavenly aesthetics, ethereal inspiration and divine expression.
Purgatory - Somewhere between heaven and hell. For those who refuse to choose a side.
Descension - For the devils. Darker aesthetics, rebellious energy and unapologetic attitude.
Little Devils & Little Angels - For the little ones whichever side they fall on.
Whichever side you gravitate towards, there's room for you here.
ACCOUNTS, PRIVACY & CONTACT
Do I need an account to place an order?
No. You can place an order using the guest checkout options available on our website.
Just make sure your contact and delivery information is correct before completing your purchase.
How do I join the DeadDivine mailing list?
You can subscribe through the mailing-list sign-up form on our website. Subscribers may receive news about upcoming collections, exclusive promotions, new releases and behind-the-scenes updates. You can unsubscribe at any time using the link included in our marketing emails.
How is my personal information used?
We collect and process the information necessary to operate our store, fulfil orders, provide customer support and deliver marketing communications where permitted. We do not sell your personal information. For further details, please read our Privacy Policy and Cookie Policy.
How can I contact DeadDivine?
Need help? Have a question? Want to summon the person behind the chaos?
Drop us an email:
Please include your order number if your enquiry relates to a purchase.
As a small independent brand, we appreciate your patience while we respond.
STILL GOT QUESTIONS?
Don't be a stranger, angel.
If your question hasn't been answered, reach out to shop@deaddivine.com and we'll do our best to help.
Welcome to the divine side of chaos. ♱