Ordering & Payment

Last updated 29 June 2026

All orders are placed securely through our website. Once you’ve chosen your items, simply add them to your basket and head to checkout.

Payments are processed securely through Squarespace, with fulfilment handled by our Third party Print on Demand Supplier. We accept major debit and credit cards, along with any additional payment methods shown at checkout.

As our products are made to order, payment is taken at the time of purchase so your item can begin production. Please double-check your size, colour, delivery details and order information before completing checkout.

Once your order has been placed, you’ll receive an order confirmation email. You’ll also receive updates when your item is ready and on its way.

Thank you for supporting an independent fashion brand.

Help with your order

here at DeadDivine were committed to making your order journey as simple as possible, Any issues don’t hesitate to contact us directly & we will try to fulfil our promise to be efficient & customer focused. Any Order issues will be met with 100% transparency and we will make sure to meet your expectations.

Delivery, Returns & Refunds

Last updated 29 June 2026

Delivery

Every DeadDivine piece is made to order through our Third Party production partner. This allows us to reduce waste by only producing what is needed.

Production usually takes 3–7 business days before your order is dispatched. Once shipped, delivery times will vary depending on your location and the shipping option selected at checkout.

You'll receive a confirmation email once your order has been placed, followed by a shipping confirmation with tracking details (where available) as soon as your order is on its way.

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control, such as customs processing, courier delays or busy holiday periods.

Customers are responsible for ensuring their shipping address is correct before placing an order, as we may not be able to amend orders once production has begun.

Last updated 29 June 2026

Return & Refunds

As every DeadDivine item is made especially for you, we are unable to accept returns or offer refunds for change of mind, incorrect sizing or accidental orders.

If your item arrives damaged, defective, misprinted or you have received the wrong product, please contact us within 14 days of receiving your order. Include your order number along with clear photographs of the issue so we can investigate and arrange a replacement or refund where appropriate.

If your order is lost during transit, please get in touch and we'll work with our production partner to resolve the issue.

We recommend checking our size guide carefully before ordering, as all garments are made to order and cannot be exchanged for a different size once production has started.

If you have any questions before placing an order, we're always happy to help.

Return Policies:

Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:

  • Misprinted items

  • Damaged products

  • Defective items

  • Lost packages

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

Return Process:

Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:

  • Returns sent without prior approval may not be accepted.

  • DeadDivine does not accept unauthorized returns.

We aim to review and process requests within 7 business days.

Refund Approval

If your refund request is approved:

  • Refunds will be issued to the original payment method used for the purchase

  • Refunds will be processed in the original purchase currency

Please note that processing times may vary depending on your payment provider.

Condition for Returned Items:

Unless the item is defective or incorrectly produced, returned items must meet the following conditions:

  • Unused

  • Unworn

  • Unwashed

  • In original condition

DeadDivine does not accept items that are:

  • Worn

  • Stained

  • Damaged due to misuse

  • Altered after delivery

Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.